About this policy

Creative Unit administers and manages this website. The Wine Agency Pty Ltd and Creative Unit are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with Australian privacy laws. This policy sets out how we collect, use and disclose your personal information. By accessing or using the The Melbourne Wine Store website, you agree to the collection, use and disclosure of your personal information in the manner described in this policy.

Why we collect personal information

We collect personal information in order to deliver products or services you order from us, to improve our service and your customer experience and to save you time re-entering details each time you order from us. We may also collect information for purposes including to:

  • Better understand customer requirements and preferences;
  • Protect against fraud or theft; and
  • Provide offers that are of greater interest or benefit to you.

What information we collect

In most cases, we collect your information directly from you when you register your details, place an order or provide feedback to us, whether online, via email, by phone or in writing. The information we collect includes:

your name; your address, delivery address, phone number and e-mail address; credit card or other payment details; other information about your orders; and records of any communications you have with us.

Who we share your information with

We will often need to provide your personal information to third parties who assist us in delivering our products and services. This includes delivery companies, financial institutions, web-hosting organisations and information technology service providers, We will not use your information for marketing purposes without your consent. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose that we supplied it to them, and we will ensure that they undertake to protect your privacy. We may also need to disclose your personal information to government authorities if required by law.


You generally have a right to access and update the personal Information we hold about you. If you would like to do so, please contact us at info@themelbournewinestore.com.au or call (03) 9820 8889.

Linked Sites

We are not responsible for the privacy practices of sites linked to ‘The Melbourne Wine Store’ website via hyperlinks, banner advertising or other means. Please take care at all times to check whose site you are visiting.


This policy may change over time. If so, the updated policy will be published on this website. Complaints and Enquiries

If you wish to make a complaint or have any comments or queries about our privacy policy, please contact us at info@themelbournewinestore.com.au or call (03) 9820 8889.