Privacy policy

The Melbourne Wine Store values your privacy and is committed to handling personal information responsibly and transparently. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all applicable privacy laws in Australia.
Any personal information collected through our website is managed and controlled by The Melbourne Wine Store. By accessing or using our website, you acknowledge and accept the terms outlined in this Privacy Policy.
We recognize the importance of protecting our customers’ personal details. Appropriate systems, safeguards, and internal practices are in place to ensure that all information—regardless of how it is collected or stored—is treated with care, kept secure, and used only in accordance with legal requirements.
Your trust matters to us, and we are committed to protecting your information at every stage.

Personal Information
We collect personal information you choose to provide to help deliver our products and services. This may include your name, email address, phone number, address related to your use of The Melbourne Wine Store website, such as browsing activity, purchase history, preferences, and communications with us.

How we use personal information
We collect personal information in order to deliver products or services you order from us, to improve our service and your customer experience and to save you time re-entering details each time you order from us. We may also collect information for purposes including to:
•  Better understand customer requirements and preferences;
•  Protect against fraud or theft; and
•  Provide offers that are of greater interest or benefit to you.

Use of personal information by third parties
We will often need to provide your personal information to third parties who assist us in delivering our products and services. This includes delivery companies, financial institutions, web-hosting organisations and information technology service providers, We will not use your information for marketing purposes without your consent. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose that we supplied it to them, and we will ensure that they undertake to protect your privacy. We may also need to disclose your personal information to government authorities if required by law.

Cookies
Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies to provide website usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personally identifiable information.
If you disable cookies on your web browser, you may not be able to fully experience all features of this website.

Data Security
We take the security of your personal information seriously and apply reasonable safeguards to protect it from unauthorized access, misuse, loss, alteration, or disclosure. When personal information is no longer required, we take steps to securely delete or permanently de-identify it. The level of protection used depends on the nature of the information and how it is collected and stored.
Our website uses SSL (Secure Socket Layer) encryption to help ensure that data transmitted online is protected and secure.
The Melbourne Wine Store does not store credit card or sensitive payment details on its servers. All payments are processed through the Shopify payment gateway, which is compliant with PCI DSS (Payment Card Industry Data Security Standard) requirements.
You may request access to the personal information we hold about you, except where access is restricted under applicable privacy laws.

Enquiries, Complaints & Updates
If you have any questions, concerns, or complaints regarding how your personal information is handled, please contact us at info@themelbournewinestore.com.au or call (03) 9820 8889.
More information about privacy rights and Australian privacy laws is available from the Office of the Australian Information Commissioner.
This Privacy Policy may be updated from time to time. Any changes will be published on this website