Shipping policy

At The Melbourne Wine Store, we aim to get your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping & Delivery

We offer flat-rate shipping across Australia.

• Standard delivery time: 4–6 business days
• Flat Rate Shipping: $13.00
• Delivery times may vary depending on your location and courier delays

Please ensure your shipping details are correct at checkout, as we are unable to take responsibility for incorrect addresses.

Delivery Information

Our orders are delivered by trusted courier services.
Please ensure your shipping address is correct at checkout, as we are not responsible for incorrect or incomplete address details.
If no one is available to receive the order, the courier may:

• Attempt redelivery, or
• Leave instructions for collection

Shipping Areas

We currently deliver Australia-wide.
At this stage, we do not offer international shipping.

Damaged or Missing Orders

If your order arrives damaged or has not been delivered, please contact us within 5 business days.
Include your order number and any relevant photos so we can assist you as quickly as possible.

Alcohol Delivery Policy

As we sell alcohol, we follow all Australian legal requirements.

• You must be 18 years or older to purchase from our store
• By placing an order, you confirm that you are over 18
• Orders may be refused if age verification cannot be completed
• Alcohol orders cannot be left unattended and must be accepted by an adult

Need Help?

If you have any questions about your order or shipping, feel free to contact us — we’re happy to help.