Find answers to common questions about ordering, delivery, and our wines below.
If you have other questions, please just send it to info@themelbwinestore.com.au.
- All
- Delivery
- Store Details
- Ordering
- Events
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
Delivery
Yes, we deliver nationwide with temperature-controlled packaging.
1-2 business days.
No.
Yes, you can select a preferred delivery window at checkout.
Currently we ship within Australia only.
Yes.
Store Details
3/401 St Kilda Road, Melbourne VIC 3004.
Mon-Thurs 10am-9pm, Fri-Sat 10am-10pm, Sunday 10am-8pm.
Yes, street parking and a nearby car park are available.
Absolutely, walk-ins are always welcome.
Red, white, rose, sparkling, and fortified wines from premium Australian and international producers.
Yes, we carry a curated selection of organic and biodynamic labels.
Yes, contact us and we'll do our best to source it.
Yes, you can build your own mixed case online or in-store.
We refresh our range seasonally and add new arrivals regularly.
Ordering
You'll receive a tracking link via email once your order is dispatched.
Contact us within 2 hours of placing your order.
We accept returns of damaged bottles within 30 days.
Contact us with a photo within 48 hours for a replacement or refund.
Yes, select Click & Collect at checkout and pick up in-store within 2 hours.
Yes, complimentary gift wrapping is available on request at checkout.
Yes, add your message in the gift note field at checkout.
Yes, we offer custom corporate gift packages - contact us for bulk pricing.
Absolutely, reach out and we'll curate something special.
Yes, we have corporate account options with dedicated support.
Events
Yes, we run regular tastings in-store and at partner venues across Melbourne.
Visit our Events page, contact us directly, or come to our store every Friday at 4.00 pm.
Absolutely - our tastings are designed for all experience levels.