Frequently Asked Questions

Yes, we deliver nationwide with temperature-controlled packaging.

Standard 3-5 business days; express 1-2 business days for metro areas.

No.

Yes, you can select a preferred delivery window at checkout.

Currently we ship within Australia only.

Yes.

We're in Melbourne, Victoria - visit our Contact page for the full address.

Mon-Thurs 10am-9pm, Fri-Sat 10am-10pm, Sunday 10am-8pm.

Yes, street parking and a nearby car park are available.

Absolutely, walk-ins are always welcome.

Red, white, rose, sparkling, and fortified wines from premium Australian and international producers.

Yes, we carry a curated selection of organic and biodynamic labels.

Yes, contact us and we'll do our best to source it.

Yes, you can build your own mixed case online or in-store.

We refresh our range seasonally and add new arrivals regularly.

You'll receive a tracking link via email once your order is dispatched.

Contact us within 2 hours of placing your order.

We accept returns of damaged bottles within 30 days.

Contact us with a photo within 48 hours for a replacement or refund.

Yes, select Click & Collect at checkout and pick up in-store within 2 hours.

Yes, complimentary gift wrapping is available on request at checkout.

Yes, add your message in the gift note field at checkout.

Yes, we offer custom corporate gift packages - contact us for bulk pricing.

Absolutely, reach out and we'll curate something special.

Yes, we have corporate account options with dedicated support.

Yes, we run regular tastings in-store and at partner venues across Melbourne.

Visit our Events page, contact us directly, or come to our store every Friday at 4.00 pm.

Absolutely - our tastings are designed for all experience levels.